Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Effective Date: March 15, 2025
Information We Collect
velisarionoq collects information to provide better budget preparation services to Canadians. We're transparent about what we gather and why we need it.
Personal Information
- Contact details including name, email address, phone number, and mailing address
- Financial information necessary for budget analysis and planning services
- Employment and income details to create accurate budget forecasts
- Demographic information to better understand your financial situation
- Communication preferences and service feedback
Automatically Collected Information
When you visit our website, we automatically collect certain technical information to improve your experience and ensure our services work properly.
- IP address and general location information
- Browser type, version, and operating system details
- Pages visited, time spent on site, and navigation patterns
- Device information and screen resolution
- Referring websites and search terms used
How We Use Your Information
We use your information solely to provide and improve our budget preparation services. Every piece of data serves a specific purpose in helping you achieve your financial goals.
Primary Service Uses
- Creating personalized budget plans based on your income and expenses
- Providing ongoing budget monitoring and adjustment recommendations
- Delivering educational content relevant to your financial situation
- Communicating about your account and service updates
- Responding to your questions and support requests
Service Improvement
We analyze usage patterns and feedback to enhance our budget preparation tools and develop new features that better serve Canadian families and individuals.
Information Sharing and Disclosure
velisarionoq does not sell your personal information to third parties. We only share information in specific, limited circumstances outlined below.
Limited Sharing Circumstances
- With trusted service providers who help operate our platform (cloud hosting, payment processing)
- When required by Canadian law, court orders, or government regulations
- To protect our rights, property, or safety, or that of our users
- In connection with a business sale or merger (with advance notice to users)
- With your explicit consent for specific purposes
Service Providers
We work with carefully selected partners who meet strict privacy and security standards. These partners can only use your information for the specific services they provide to us and are contractually bound to protect your data.
Your Rights and Choices
Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have significant rights regarding your personal information.
Your Privacy Rights
- Access: Request a copy of all personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a commonly used format
- Withdrawal: Withdraw consent for processing where consent is the legal basis
- Complaint: File a complaint with the Privacy Commissioner of Canada
How to Exercise Your Rights
To exercise any of these rights, contact us at support@velisarionoq.world or call +1 (416) 855-9051. We'll respond within 30 days and verify your identity before processing requests.
Data Security and Protection
We take security seriously. Your financial information deserves the highest level of protection, and we've implemented multiple layers of security to keep it safe.
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Encrypted storage of all personal and financial information
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Secure cloud infrastructure with redundant backups
- Network monitoring and intrusion detection systems
Operational Security
Our team receives regular privacy training, and access to your information is strictly limited to employees who need it to provide your services. We maintain detailed access logs and conduct regular reviews.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal obligations. Here's how long we retain different types of information:
- Active account data: Retained while your account is active plus 3 years
- Financial records: 7 years from last transaction (tax law requirement)
- Communication records: 3 years from last contact
- Website usage data: 2 years for analytics purposes
- Marketing consent records: Until consent is withdrawn plus 1 year
Deletion Process
When retention periods expire or you request deletion, we securely remove your information from our systems. Some information may be retained in anonymized form for service improvement purposes.
Cookies and Tracking Technology
We use cookies and similar technologies to improve your experience on our website and provide personalized budget recommendations.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality and security
- Performance cookies: Help us understand how you use our site
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights for service improvement
You can control cookies through your browser settings, but disabling certain cookies may limit website functionality. We don't use third-party advertising cookies or tracking pixels.
International Data Transfers
Your information is primarily stored and processed in Canada. When we use service providers outside Canada, we ensure they provide adequate privacy protection through contractual safeguards.
We may transfer data to the United States for cloud hosting services, but only with providers that maintain privacy standards equivalent to Canadian requirements and provide appropriate safeguards for your information.
Children's Privacy
velisarionoq's budget preparation services are designed for adults. We don't knowingly collect personal information from children under 13. If we discover we've collected information from a child, we'll delete it immediately.
Parents can contact us if they believe their child has provided personal information to our service.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect service changes or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.
Contact Us About Privacy
Have questions about this privacy policy or how we handle your information? We're here to help.
Email: support@velisarionoq.world
Phone: +1 (416) 855-9051
Mail:
velisarionoq - Privacy Officer
101-3262 W Broadway
Vancouver, BC V6K 2H4
Canada
We'll respond to privacy inquiries within 30 days. For urgent privacy concerns, please call our office directly.